Image improvement

What can the NS do to improve there image, because last year they had a poor record (and still have….). The electrical defects on the ‘NEW’ Sprinter trains (without the toilet!!), the frozen points, the falling leaves on the rail (repeats every year), twice a serious electric sign failure around Utrecht central station, which left 10,000 people standing. And further the general problems, like sign- and point failures and last but not least mechanical defects on trains.



Partly the poor image of NS is caused by the poor performance of Pro Rail, who is responsible for the maintenance of the infrastructure. In the future, NS must hold Pro Rail responsible for their short comings and improve their own trains.

To improve their image NS have introduced new schedules, which allow every five minutes a train in the Randstad, but the higher frequency causes more delays when there is a failure. This of course does not improve their image.

But on the other hand the total percentage of delays has decreased last year, so there is still hope for NS!



Watch the REAL time....